I was living in Doha during Ramadan in 2016 and 2017 so this year Ramadan, my first in Cairo, has been slightly different. I think it would be fair to say as a non-Muslim the holy month hasn’t affected my life as significantly as it did when I was in Qatar. Most shops are still open (all be it with slightly different hours), people are still working almost ‘normal’ hours, the radio is playing music and we aren’t restricted to eating and drinking behind a blacked out windows at school. We also haven’t been to as many Iftar / Suhoors as we have done previously, so on Friday we decided to try the set Iftar menu at ESCA, a restaurant I’ve wanted to go to for a while.
First off, I have to say how good the ESCA team are on social media. I made the reservation through their Facebook page and received almost immediate confirmation. Even when we arrived later than expected due to a combination of Uber cancellations and the craziest traffic, they didn’t seem to mind. The design of the restaurant is lovely. The tables are well spaced and several are divided up to give privacy, creating a more intimate feel. The floor to ceiling windows bring in natural light and the greenery allows for an outside/inside feel. Clever use of a mirrors on the ceiling reflects the lights and makes the restaurant feel spacious despite the dark furniture and fixings.
After a few minutes we were brought a ‘Ramadan’ drink which was fruit based and extremely sweet, a bottle of water and the Iftar set menu. As usual I had pretty much decided on what I was going to have as soon as I booked the table, so it didn’t take long for us to place our order. We confirmed our main courses – chicken and beef – but we weren’t asked about our soup choice. When we mentioned this we were told it was tomato, the soup of the day, so it wasn’t actually a choice. Shortly after ordering the shared appetizers arrived, I really liked the small serving dishes and the portion size was generous. However, as we started to tucked into the appetisers our soup arrived. This was a bit odd as some of the starters were hot so we could either eat the hot soup and leave the starters, eat the starters and leave the soup, or eat both at the same time which wasn’t really practical. We chose to eat the soup and pushed our starters aside.
The soup was good. It tasted of fresh, earthy tomatoes with a hint of spice and had a lovely gooey ball of buffalo mozzarella dropped into it which added a creamy texture. It also a sensible sized portion keeping in mind this was one of 4 courses.
We then returned to the starters, I think it is fair to say we enjoyed some more than others. I loved the salty, cheesy, crunchy feta croquettes and single handedly I ate them all despite the lack of fig chutney. Greg really enjoyed the hawashi which he said was just the right side of spicy for him. We dipped fresh bread into hummus, tahini and aubergine, these were nice but nothing out of the ordinary. The arugula, tomato and onion salad could have been better, the arugula (actually spinach) was tough and several leaves were past their best with holes and yellow tinges to them. Also, neither of us like liver so we didn’t try the chicken liver with walnuts although it did look good!
Bizarrely, while we were in the middle of our starters our mains arrived. By now we had been in the restaurant for less than 30 minutes and it was starting to feel a little rushed. I am not sure why this happened, the staff were watching closely as we were the only people there and they could quite clearly see we hadn’t finished. We sent the main courses back but we were aware they were probably just being kept warm. Once we were ready to move onto our mains both dishes definite had the ‘wow’ factor, they were very nicely presented other than the fact the flowers had wilted and the gravy for the chicken had started to congeel as they had been kept warming in the kitchen. As we tucked in to the food these small issues faded away. Both dishes were excellent. My steak was cooked perfectly ( medium) and the sprinkle of sea salt helped bring out the flavour of the beef. The accompanying crunchy, buttery potato dauphinoise were moreish and the sweet baby carrots added a freshness to the dish.
Greg loved the roast chicken on a bed of risotto, the chicken stock gravy brought all the flavours together. The skin was crispy and again the contrast of textures worked well. By now we were getting full and I was defeated by the size of the steak!
Once again as soon as we had finished our main course the sharing dessert was brought out, it would have been nice to have a rest between courses but this didn’t seem to be the case. I am not sure if it was because we arrived ‘late’, they were closing soon ( it was just before 8pm) or if this is the usually serving style at the restaurant but for us it felt too rushed. The desserts were a bit hit and miss. We both really enjoyed the sobya semi freddo – creamy, fruity mousse encased in a white chocolate shell on a bed of kunafa, it was just sweet enough without being sickly. The dense date cake with meringue was just a bit too heavy after the previous courses but tasted nice. We really enjoyed the rich, creamy rice pudding but the menu said it was cranberry and cardamom and there was no evidence of either, it was plain creamed rice. Unfortunately the apricot tart was far too sweet for both us but if you like sugary, fruity dessert you’ll love it!
Overall it was a rather mixed experience. We really enjoyed some of the dishes, namely the feta croquettes, hawashi, both of the main courses and the sobya semifreddo but for us it just felt that the meal was over too quickly. By the time we had finished dessert we had only been in the restaurant an hour. I know that Iftar usually only runs for a couple of hours at the most, but to have been served 4 courses in under an hour seemed odd. The service was friendly and we loved the setting so we would definitely go back and try their regular menu after Ramadan. Do I recommend it? On the whole I would say yes. I think for 40OLE each (ignore the printed price on the menu, it isn’t 500LE) it is good value for money and if you maybe ask for more time between courses I think it would be a very tasty way to break your fast or just enjoy a nice meal.
I’m going to start this review by being completely honest and saying I have a bit of a weakness for the Four Seasons brand. In Qatar we often ate breakfast at the Four Seasons pool grill and had some wonderful meals in Elements. Our first ‘Friday Brunch’ back in 2014 was at the Four Seasons, Doha and we recently enjoyed a fantastic holiday in Alexandria where we stayed at the Four Seasons San Stefano. Our staycation at the Four Seasons Nile Plaza was excellent and, having been impressed with the Italian restaurant in the FS Alexandria, we decided to try ‘Bella’, the Italian located on the 3rd floor of the hotel. The first thing you notice when you walk into Bella is the large, open kitchen on the left where you can see the chefs at work. I always like this in a restaurant firstly because I’m nosey, but secondly because I feel it shows that they have pride in their standards and are happy for customers to wander over and take a look; in fact I was encouraged to do so! To the right your eyes are drawn to the huge windows which have a wonderful view of the Nile. We’d asked for a window table but these were all taken, nether the less the view was still lovely.
The design of the restaurant is plush but relaxed and comfortable. When we were there as a couple, there were large family groups and guests with small children, it’s suitable for all.
Once we were seated the menu was brought over and after ordering we were brought a bread basket with a variety of fresh Italian breads, olive oil and balsamic vinegar. It was a little disappointing when we came to order our drinks that there was no Desperados ( we’d been able to get them in all of the other F&B outlets without a problem which seemed odd) so Greg ordered a Sakkara and I enjoyed a fruity organic Egyptian rose. Greg chose eggplant parmigiana for his starter and I decided to go skip starters as I wanted dessert!
The eggplant parmigiana was fabulous. A tasty balance of soft eggplant, a well seasoned tomato sauce and good quality buffalo mozzarella drizzled with fresh basil oil. It was really nicely presented too and a perfect sized portion. I think they felt sorry for me because I didn’t have a starter and I was brought an amuse bouche of cherry tomato, basil and the creamiest, softest mozzarella pearl – simple yet so tasty. After a suitable gap our main courses were brought over.
Oh. My. Life. I had opted for veal cannelloni and it was jaw droppingly good. The veal ragu was still quite chunky yet the cannelloni was silkly soft creating a perfect mix of textures. Oh and the cheese, it was rich and salty and had melted into the oil. It was unbelievably good. In fact, I’d drive back into Cairo just to have this dish again (and I hate Cairo traffic).
I was so absorbed in my cannelloni that I didn’t pay too much attention to what Greg had ordered but he was happily tucking into his dish of Seabass with prawns. The Seabass was light and the delicate fish broth with prawns wasn’t too overpowering- each element of the dish came together well. The only negative was that the skin had been left on and it wasn’t crispy so it was a bit of a faff to remove it.
As you can see from the bill the cost of our meal including taxes and service came to just under 1400LE. Bella isn’t a cheap place to eat but it’s one of the nicest meals we’ve had since we arrived in Cairo and, for me, the cannelloni (bold statement warning) is one of the best Italian dishes I’ve ever had. The service throughout was the perfect balance of friendly, professional and discreet. My plan to skip the starter and have dessert was pointless, the cannelloni was so filling I didn’t have room for dessert – a good excuse for a return visit!
booking is recommended especially on a weekend
ask for a window table for Nile views or a kitchen view to watch the staff
ask for the daily specials
order the veal cannelloni – but leave room for dessert!
if you are planning on staying at the Four Seasons and you have valid Egyptian residency they offer very good discounted rates -call them for more information
For more information a here is a link to the website and sample menus
If someone had told me in December 2016 the following year we’d be living in a new country, with new jobs I don’t think I’d have quite believed them. At that point we weren’t sure if we were leaving Qatar and Egypt wasn’t even on our radar. So, here we are December 2017 and I’m writing this sat in my little garden in New Cairo, proof that you should always expect the unexpected……Looking back 2017 has been a funny, challenging, exciting, crazy year. If you ever want any tips on how you should relocate to a new country feel free to DM me but I’ll give you some tips.
Try not to move to a country which has cut diplomatic ties with the country you’re moving from. It means you, your husband, your dog and your shipping can’t get there directly!
Try to avoid moving during Eid (especially when moving from and to a Muslim country).
Make sure the Air B n B you’re going to stay in when you arrive actually exists.
Don’t put your dog on a flight with a connecting flight – you may panic when you’re told he missed his flight in Jordan.
Don’t cry in the car of an estate agent you’ve only just met.
Don’t let your dog meet the ‘friendly’ cat which repeatedly will attack him until he’s so scratched you have to put him in a T-shirt as you still haven’t found a vet.
Now the dust has settled and I can just about laugh at how stressful the move was, here are 2017’s highlights.
Once we knew we were leaving Qatar we decided to spend the Easter holidays there completing our bucket list. One of our most memorable parts of the holiday was our stay at Regency Sealine Camp about 1hr south of Doha. A luxury camp right on the seashore we loved how relaxing it was, the tents were incredibly comfortable and the sea was wonderfully clear. If you read my post you’ll know our last morning was a bit of a let down, but I would have loved to go back and stay there again. I definitely recommend a visit here, it’s family friendly too.
The second hotel stay to mention was my solo staycation at the Kempinski Royal Maxim Palace, New Cairo. I’d had a tough couple of weeks and my stay here gave me some much-needed ‘me time’. I loved the sleek design of my room and the huge pool, plus it does a great staycation rate. I recently went back for a massage and made use of the indoor spa facilities which were very good.
One thing I miss desperately about Doha is having so many bars, restaurants and cafes on our doorstep. Cairo has been better for our waistlines and wallets, but I have found it hard to find consistently good places. I miss having the Marriott Marquis literally over the road for breakfast at Quickbites and sliders at Champions. On reflection, one of my most memorable meals of 2017 was at New York Steakhouse’s during their ‘chocolate menu experience’ with this venison dish. Their Ramadan tent was fabulous too.
In Cairo I’m so happy to have found Kazoku. Offering modern Asian food we’ve been several times on a Friday afternoon and never been disappointed with the service or the food. If you haven’t been you’re definitely missing out!
We also found Casper & Gambini’s is consistent and offers a wide-ranging menu. We often pop into the one at Cairo Festival City for brunch.
Pub wise we like to go to the Tap East in New Cairo for food and drinks. I think we’ll make more of an effort to go and listen to some live music here next year.
My New Year resolution for 2017 was to get more exercise and I started by walking 10,000 steps every day. This was mostly done walking along the corniche every afternoon with my headphones in listening to podcasts. I love being by the water and every day I noticed something different and enjoyed watching the weather and landscape change. Since moving to Cairo I’ve joined Fibers Gym but some of the classes have been a bit disappointing, hopefully they’ll improve in 2018.
I have loved having a garden and seeing Dyson playing on the green spaces that we have where we live, it’s so pretty. He’s such a good dog and manages so well moving from country to country. After saying goodbye to his Doha dog friends he’s made a new friend, our neighbors dog Zoe!
One thing I will never forget was the first time we saw the pyramids. A couple of weeks after moving we were driving around on a mission and trying to work out which direction the pyramids were in. We thought they were miles away but, literally seconds after discussing it, we drove up a flyover and, as we turned a corner, they were there in front of us. I nearly crashed! On our official tour there recently we were blown away by how big the pyramids actually are and the skill and ingenuity that went into building them. I think what I love even more is that there are still so many unknowns and so much still to be discovered.
I enjoy being by the water and one evening I went on a boat trip along the Nile. It was so special sailing along, listening to the call to prayer, watching the sunset and the realization I live in Cairo! It’s a lovely way to spend an evening.
It’s strange looking back at 2017, it feels like we’ve lived two separate lives this year – the familiarity of Qatar and the brand new experiences of Egypt. For us 2018 is going to be an exciting year. I turn the big 40, we have an epic summer trip planned and we are looking forward to exploring more of Egypt and Africa. Thank you to everyone who had read my blog, followed me on social media, messaged me with advice and tips – it really is appreciated. I wish you all a wonderful holiday with family and family and friends.
I think it’s fair to say I’ve sometimes been underwhelmed by the restaurant offerings close to where we live in New Cairo. I do like Beirut and Sakura in City Square and enjoy the food at Casper & Gambinis but other places have been pretty average, nowhere I’d rush back to. This changed with our visit to Kazoku. I had planned to visit this restaurant when we first arrived in Cairo, but life got in the way and we finally only managed a visit a couple of weeks ago. At Kazoku everything comes together; the ambiance, the service and most importantly the food…….
Tucked away in Swan Lake compound the contemporary design of the restaurant allows huge amounts of natural light into the room and the space has been well thought out. It has a very welcoming feel with various seating options, cute art features and a laid back vibe. When we first arrived it was quiet with only a few tables occupied, but it slowly started to get busier and there was a lively buzz. Most of the seating is indoors but there are a few tables on the terrace overlooking the pool. This makes me sound really old, but I liked the fact the music isn’t intrusive -you can still have proper conversation without shouting! However, I have seen footage of the Saturday brunch which seems to have much more of a party atmosphere. The restaurant is the type of place you can go to as a couple, with family and friends in larger groups – it is great for any occasion.
On both of our visits the service has been spot on. Friendly but not over the top, efficient but not hovering and they seem genuinely interested in providing guests with a good, all round experience which is refreshing to see. On our first visit it took about 15 minutes for our drinks to materialise but Greg commented that this was probably as good thing as it stopped us drinking too much before eating! On our next visit the drinks were served a lot faster.
Offering a comtemporary, Asian inspired menu, we were spoilt for choice. On our visits we have enjoyed the slightly spicy tempura shrimp, salt and pepper squid, various gyoza, sushi rolls and sushi temaki as appetisers. I think the best thing to do is try different dishes by ordering several and sharing tapas style.
My favourite main course (and one of the most expensive dishes on the menu) is the miso black cod which was cooked to perfection. I also really enjoyed the beef tenderloin which was served meduim rare. Two main courses with a complimentary side dish each are enough for 2/3 people. Our friends enjoyed the Thai curry and roast duck, however I found the duck a little dry, as I prefer it a pink and this was well done.
I loved the concept of bento box desserts and they were reasonably priced at 150LE. We shared the peanut butter rice pudding, white chocolate mousse, match creme brulee, chocolate fondant and the chocolate semifredo. However, the firm favourite was the tangy, sharp, yuzu lemon cud which was very refreshing.
Kazoku also has an extensive cocktail menu, there are pages of classics such as a Moscow Mule through to the Serenity which features sesame oil. The wine list showcases local wine as well as imports. I am speaking from experience when I say is easy to spend as much (if not more) on drink than food so be warned!
I am really pleased we have discovered Kazoku, it is a gem of a restaurant and a place we will return to again and again. No, it’s not cheap in comparsion to other restaurants I have reviewed, but here you definitely get what you pay for….
On a side note I have found it quite difficult to use their website, it doesn’t seem to load very well. I also found the menu on there isn’t the same as the menu we were given at the restaurant, so you may want to double check with them. From what I can gather there are 3 ‘sittings’ 2-7pm 7-10pm and 10-1am and reservations are advised.
I sometimes feel that people look down on chain restaurants under the belief that they offer mass-produced, substandard food. For me, as long as the food is good, I don’t mind the name above the door. For people who are new to a town, city or even a country, a chain restaurant can provide some familiarity and comfort. I remember when I traveled to India several years ago almost 3 weeks into my trip, I snuck off to McDonald’s as I just wanted a break from Indian food! Also, in countries where there is a language barrier, such as when we went to China, a universal menu at a chain restaurant is sometimes a good idea!
A week or so after we moved to Cairo we needed to have the dreaded trip to Ikea, so we thought we’d fuel ourselves up before buying half of the store. I looked on El Menus and Cairo 360 for decent places to eat at CFC and the chain restaurant Casper and Gambini’s was recommended. The chain started Northern Italy just after WWII and it now has restaurants in 10 cities across the Middle East and Africa – for us it was our first visit.
Since that first visit we’ve been back several times for the following reasons;
* We usually go on a Friday morning and it’s really easy to get a table. We have been sitting indoors but now the weather is cooler there’s a large outside terrace.
* The staff are very friendly and the service is consistently good. On one occasion I poured half the salt-cellar over my food and, without any fuss, it was quickly replaced.
* The menu has lots of choice. They serve breakfast, light lunches, main meals and desserts – there’s something for everyone.
* The prices are reasonable for example Pancakes are 62LE, Lasagna is 91LE the House Burger is 85LE and Chocolate Fondant 49LE.
* You get a delicious basket of focaccia with dip to nibble on whilst waiting for your food to arrive.
* They serve really nice iced tea, but my favourite drink is ‘sweet roots’ with fresh pomegranate, beetroot and orange.
The 5 dishes I would recommend to try here are;
Philly Cheesesteak Sandwich (96LE)
Poached eggs with avocado on pumpernickel (44LE)
Terriyaki salmon with squid ink pasta (159LE)
Cobb Salad (86LE)
Salmon with basmati rice and aubergine (185LE)
So, next time you’re at CFC and you get hungry I’d recommend you try Casper and Gambini’s. They also have branches at the Mall of Arabia, Towers Mall, Point 90 Mall, Maadi and City Stars.
Those of you who know Greg will confirm he isn’t the most patient of people but, when on the first night of a two night staycation, he asks to speak to the duty manager it means he’s really pissed off. There wasn’t a major incident that lead to him doing this, just a series of inconsistencies and frustrations that really shouldn’t happen when staying in a hotel by such a well-regarded brand as Accor. Due to the Islamic New Year we had a long weekend and decided to head into Cairo for a couple of nights. I chose the Sofitel, Cairo due to its location right on the Nile, the fact it was ‘buy a night get one free’ using an Entertainer but mainly because we’ve previously had such a good time at the Sofitel Abu Dhabi,Sofitel Palm Dubai and the Mercure Bloomsbury. London which is part of the same hotel group. Booking was very efficient, I made an enquiry through the Entertainer app and received a quote of $303 for 1 night in a luxury club room. Although I felt this price was pretty high I believed it would be value for money as the food in Sofitel club lounges is usually excellent and the general ‘Sofitel experience’ is good. Due to crazy Cairo traffic we were late arriving and on our confirmation email it said to call or our room may not be held. We rung a few times but nobody answered, luckily when we arrived our room was still available. We were checked in at the Club Lounge on floor 16 and we decided to stay here for drinks and a snack before going to our room.
Located at the southern tip of Zamalek in downtown Cairo, the views from the lounge are impressive. To one side the sprawling city is clearly visible and, to the other, Cairo tower dominates the skyline.
We felt the club lounge wasn’t as relaxing as other lounges I have been in, it definitely lacked comfort and atmosphere. The colours were very harsh and the table and chair set up felt too formal and not very ‘loungey’. The staff however were friendly and welcoming but they didn’t try to chat or engage with us as they were often behind the desk on their mobile phones.
As we only had an hour left to make use of the complimentary drinks and food we ordered a beer and whiskey and went to get snacks. Unlike other club lounges the food offering was quite limited. For hot food there were thinly sliced chicken fillets and fish goujons but nothing to accompany them such as veg, rice, breads or salads. There were also some sandwiches which were a little dry. Those with a sweet tooth fared better with a selection of cakes, tasty donuts, dried fruits and nuts.
After a couple of drinks and feeling a bit underwhelmed, we headed to our luxury club room on the 24th floor. The view from our balcony was fantastic, we could see right across the Nile and over the city.
The luxury room was comfortable in fact it was quite spacious with a large bed, chaise lounge and a small desk.
We’d been left a handwritten note with a welcome tray with tasty sweet treats and a small banana milkshake.
The bathroom, despite being compact, was very clean and although there was no separate shower the rainfall shower head over the bath looked great. We also had robes and slippers. Next to the bed was a pillow menu and a choice of scents for the turn down service.
We rung the club lounge to ask for fresh milk as they only had powdered milk which is disgusting in tea. We rung a couple of times but there was no answer, so in the end we called room service and within minutes a jug of fresh milk was delivered to our room. After a lovely cup of tea taking in the view from our balcony we slept soundly.
The room was very quiet and the bed was so comfortable it was hard to get up the next morning! Unfortunately when we woke it was a little hazy and we couldn’t see the pyramids from our room, so we went for breakfast hoping the sun would burn off the haze. We decided to have breakfast buffet in the main restaurant which has a lovely view over the Nile and the hotel gardens. We gave our room number and we were offered a table inside or on the terrace, we opted for inside. I was surprised we weren’t shown to a table, simply pointed in the direction of the dining room. It’s was quite difficult to know which tables were occupied so after a couple of circuits of the room we ended up asking which table was free. We ordered tea with cold milk and headed off to check out the buffet offering. There was quite a good selection from cold meats and cheeses, fresh fruit and yoghurt, cereals, pastries, hot items such as mushrooms and sausages, GF and organic options plus a live station cooking eggs.
Greg ordered an omelette with everything except chili and I ordered my favourite Arabic dish – shakshuka. I was encouraged by one of the staff to try some of the Egyptian dishes such as ful medames and I agreed, unfortunately despite waiting the dishes never appeared. When we got to our table we’d been given hot milk and Greg’s omelette was full of chili. My shakshuka didn’t resemble any shakshuka I’d had before, it was much more like scrambled egg. It was pretty disappointing and was left uneaten. Maybe Egyptian shakshuka is different?!
After a rather lackluster breakfast we headed to our room (we still couldn’t see the pyramids) and got ready for our morning trip to Muhammad Ali Mosque which is definitely worth a visit. It is such an interesting place with incredible views and only a 15 minute taxi ride from the hotel.
On returning to our room we found that it had been made up, but the table I’d left pulled out and away from the wall so the tea and coffee stains could be removed, had simply been pushed back and the stains still there! The room still didn’t have Lanvin products as specified in the room information. The rainfall shower flooded the floor as the shower screen didn’t provide enough cover and, as the hairdryer was hard-wired into the bathroom, I couldn’t use it as the bathroom was so damp. I think after paying a $400 deposit a regular, stand alone hairdryer isn’t too much to ask for! We decided to relax by spending a couple of hours by the pool and when we arrived at midday there were no umbrellas available. The friendly member of staff set up a small cabana for us and said that once an umbrella became free we could move. Unfortunately he didn’t communicate this to his colleagues as shortly afterwards other people were given loungers and umbrellas before us!
Not to worry, the cabana was comfortable and the views from the pool across the Nile were stunning. The pool area isn’t very large but the temperature of the water and the design of the pool was good.
Feeling a little peckish we decided to order lunch. Greg really enjoyed his club sandwich but my Caesar salad was not very good. The lettuce had been almost shredded and bound in a thick mayonnaise rather than garlic. It was also missing anchovies which were listed on the menu, I didn’t eat much of it.
Having spent a few hours by the pool we went back to our room to get ready for the evening. I was so happy to see a very faint outline of the pyramids from our room ………if I squinted really hard!
Again we rung for fresh milk and tea bags as they hadn’t been replaced when our room was made up. We called room service as we had the night before and I asked for 2 tea bags and a small jug of fresh milk. A few minutes later room service arrived with a pot of tea for 2, hot milk and a large glass of cold milk ……and a bill. I explained this was not what we’d asked for and he told me my problem was that we’d called room service not housekeeping. We politely explained back we only did what we had done the night before with no problems. He was very nice about it but clearly there was a communication issue. We then went to get a shower to discover our toiletries (still not Lanvin) had not been replaced. Sigh. We went up for drinks to the club lounge and again we were disappointed with the food on offer. I *think* there were small chicken drumsticks and maybe small lamb skewers plus the same sparse selection of sandwiches, pastries and fruit. This is definitely not consistent with other Sofitel club lounges where the food is more substantial. They did serve a very generous whiskey however!
As we were still hungry we decided to go to Kebabgy, the oriental restaurant in the hotel. I’m not going to go to lots of detail other than to say the location was very nice, the restaurant well styled and the food, although tasty, was not very filling as the portion sizes were small. The photo is of the mixed grill for 1 person and 1 serving of shish kebab both served together.
Whilst having dinner we were chatting about the hotel and I brought up the hotel website to check out the rooms on offer. It was then I read we were meant to have access to a butler – this was the first we’d heard about it! Also, I couldn’t find a price for a luxury club room anywhere near the $300 we’d been charged either on the Sofitel website or comparison sites……..maybe the holiday had hugely increased the cost of a room? On the way back to our room we decided to stop by reception and ask for a late check out the following day. The receptionist told us we should ask our butler – we told him we knew nothing about a butler this as we hadn’t been told. about this service. He said we should have been calling our butler if we needed anything during our stay! On return to our room we found we hadn’t had a turn down service (again) and had no fresh towels, toiletries or water. We rung the butler twice – he didn’t answer. We rung reception and we were cut off. We rung again and Greg, whilst trying to explain, was constantly interrupted. It was at this point Greg went to speak to the duty manager. He listened to Greg’s concerns and agreed these issues were not portraying the hotel in a good light. He assured us the manager would be notified about our concerns when he was back at work on Sunday. At 11pm that evening we received teabags, towels and toiletries!
The next morning we went to the club lounge for breakfast. There was a small buffet and items could also be chosen from the a la carte menu. Greg ordered a pepper omelette and a side of veal sausage, I ordered cheese omelette with sautéed potato and veal sausage. What we got wasn’t quite what we asked for – Greg got a mushroom, sausage and chili omelette with turkey and veal sausages on the side. I received a cheese omelette with veal and turkey sausage. I never received the potatoes. We were the only table in the lounge, how could they get this mixed up?! By now I was kind of losing the will to live, it was becoming a bit of a farce. The pastry basket was nice.
In the hope of getting an umbrella we headed to the pool early. As soon as we arrived Greg ordered a juice, which after 90 minutes still hadn’t arrived. To be honest we weren’t entirely surprised. Again, the pool and views were delightful.
We decided to have lunch by the pool and I chose a dish I thought they couldn’t possibly get wrong – Greek salad (I asked for it minus the olives). Greg ordered pizza. I was being far too optimistic. The salad was wrong, very wrong. It was listed as having; cucumber, tomato, onion, red, green and yellow pepper, mint, feta and lemon dressing. What I actually got was; cucumber, tomato and white cheese – not even feta. No mint, no dressing. Oh, actually I also got lettuce which wasnt meant to be included. I did consider only paying 1/3 of the bill as I only received 1/3 of the ingredients but we thought it would be better leaving this until we talked to the manager on Sunday – you know, when we were told he would call. …………………….I left the salad but the birds seemed to enjoy it.
By now we were ready to leave. Our supposed ‘stress free relaxing weekend at a 5* hotel’ had turned into 2 days of poor communication, less than average food and numerous inconsistencies. I am so glad we had 241 on this room as even paying $300 for 2 nights (plus food/drinks) was not worth it. I actually apologized to Greg for booking the Sofitel as it fell well below our expectations. I don’t feel I can recommend this hotel to anyone unless maybe you get a rock bottom price and chose not to eat there. Although the staff were very friendly and apologetic when things went wrong I just don’t feel this was 5* service. I think the final straw was when we were asked on check out how our stay was I explained we’d ‘had some issues’ and we’d spoken to the duty manager. The member of staff just looked really uncomfortable and responded with ‘have a good flight’!!!!
On a more positive note I’m a huge fan of the Entertainer. I have saved thousands of £’s using it over the last 3 years. I thought when I left Qatar it would be redundant but no, we can still get 241 stays on hotels worldwide. So, even if you are in a country where you can’t use the Entertainer for services, it’s still worth buying as you can make quite a lot of savings on hotel stays. Here’s a screenshot of countries where hotels have signed up to the Entertainer. Any questions please just ask in the comments section below.
Having lived in West Bay for 3 years surrounded by bars, cafes and restaurants moving to Rehab has been a big change. I definitely think we’ve made the right choice but I do miss being able to walk across the road to Quickbites or next door to Prime! In a search for a new ‘local’ Greg found The Tap East, marketed as a ‘Neighbourhood Bar’ we thought we’d go and check it out and I reserved a table through their website which was very efficient. It was fairly quiet when we arrived but we immediately felt welcome.
I would describe the decor as industrial meets American Diner. The exposed brick walls have small recessed TVs and there’s a variety of red leather booths, steel tables and stools with a large central bar displaying their ‘towers of beer’. Wall murals of Audrey Hepburn and Jim Morrison provide a backdrop to the area by the mixing decks and stage (there is live music most nights). There’s also a large outside terrace which will be great when it’s cooler. The menu was pretty good too, a wide selection of bar snacks and main meals. I was pleasantly surprised to see imported drinks too such as Newcastle Brown Ale!
We decided to share the nachos as an appetiser and I ordered the buffalo chicken salad for my main with Greg choosing the boneless BBQ rib sandwich along with a couple of bottles of Desparados. As we waited for our food we spent most of the time shazaming the soundtrack which was excellent and create a cool, laid back atmosphere. Mustafa, member of staff, also came over for a quick chat to find out where were from and what we thought of the bar – everyone was really friendly. Soon our nachos arrived and they were a good portion size for sharing. There was a good balance of melted cheese to nacho with a splattering of beef chili and sides of salsa and sour cream. Unfortunately shortly after we started tucking in to them our main courses were brought out. I find this a bit frustrating especially when we specified we wanted an appetiser followed by mains.
My buffalo chicken salad was really tasty and just on the right side of spicy for my taste. I did think there was a little too much lettuce but that’s probably because I don’t particularly like it! The salad was nicely presented and the vegetables were crunchy and fresh.
Greg really enjoyed his rib sandwich. Again there was a generous portion of tender beef in a fresh bun with a tangy BBQ sauce served with crunchy fries and creamy coleslaw. Overall the food was good, solid bar food.
After a couple more drinks we asked for the bill and left very happy that we’d found a new ‘local’ and of course, survived our first month in Cairo!
We paid just under 700LE in total for our food and drinks which was reasonable value. I’d like to go back again when it’s a bit busier, maybe when there’s a band on. Overall we enjoyed our night.