Bella Italian Restaurant, Four Seasons, Cairo

I’m going to start this review by being completely honest and saying I have a bit of a weakness for the Four Seasons brand. In Qatar we often ate breakfast at the Four Seasons pool grill and had some wonderful meals in Elements. Our first ‘Friday Brunch’ back in 2014 was at the Four Seasons, Doha and we recently enjoyed a fantastic holiday in Alexandria where we stayed at the Four Seasons San Stefano. Our staycation at the Four Seasons Nile Plaza was excellent and, having been impressed with the Italian restaurant in the FS Alexandria, we decided to try ‘Bella’, the Italian located on the 3rd floor of the hotel. The first thing you notice when you walk into Bella is the large, open kitchen on the left where you can see the chefs at work. I always like this in a restaurant firstly because I’m nosey, but secondly because I feel it shows that they have pride in their standards and are happy for customers to wander over and take a look; in fact I was encouraged to do so! To the right your eyes are drawn to the huge windows which have a wonderful view of the Nile. We’d asked for a window table but these were all taken, nether the less the view was still lovely.

The design of the restaurant is plush but relaxed and comfortable. When we were there as a couple, there were large family groups and guests with small children, it’s suitable for all.

Once we were seated the menu was brought over and after ordering we were brought a bread basket with a variety of fresh Italian breads, olive oil and balsamic vinegar. It was a little disappointing when we came to order our drinks that there was no Desperados ( we’d been able to get them in all of the other F&B outlets without a problem which seemed odd) so Greg ordered a Sakkara and I enjoyed a fruity organic Egyptian rose. Greg chose eggplant parmigiana for his starter and I decided to go skip starters as I wanted dessert!

The eggplant parmigiana was fabulous. A tasty balance of soft eggplant, a well seasoned tomato sauce and good quality buffalo mozzarella drizzled with fresh basil oil. It was really nicely presented too and a perfect sized portion. I think they felt sorry for me because I didn’t have a starter and I was brought an amuse bouche of cherry tomato, basil and the creamiest, softest mozzarella pearl –  simple yet so tasty. After a suitable gap our main courses were brought over.

Oh. My. Life. I had opted for veal cannelloni and it was jaw droppingly good. The veal ragu was still quite chunky yet the cannelloni was silkly soft creating a perfect mix of textures. Oh and the cheese, it was rich and salty and had melted into the oil. It was unbelievably good. In fact, I’d drive back into Cairo just to have this dish again (and I hate Cairo traffic).

I was so absorbed in my cannelloni that I didn’t pay too much attention to what Greg had ordered but he was happily tucking into his dish of Seabass with prawns. The Seabass was light and the delicate fish broth with prawns wasn’t too overpowering- each element of the dish came together well. The only negative was that the skin had been left on and it wasn’t crispy so it was a bit of a faff to remove it.

As you can see from the bill the cost of our meal including taxes and service came to just under 1400LE. Bella isn’t a cheap place to eat but it’s one of the nicest meals we’ve had since we arrived in Cairo and, for me, the cannelloni (bold statement warning) is one of the best Italian dishes I’ve ever had. The service throughout was the perfect balance of friendly, professional and discreet. My plan to skip the starter and have dessert was pointless, the cannelloni was so filling I didn’t have room for dessert –  a good excuse for a return visit!

Top Tips 

  • booking is recommended especially on a weekend
  • ask for a window table for Nile views or a kitchen view to watch the staff
  • ask for the daily specials
  • order the veal cannelloni – but leave room for dessert!
  • if you are planning on staying at the Four Seasons and you have valid Egyptian residency they offer very good discounted rates -call them for more information

For more information a here is a link to the website and sample menus

A beginners guide to using Uber in Cairo

The recent news that Uber had been ‘banned’ in Egypt was discussed at length in the media, especially in the women’s groups I belong to. The common theme was ‘How will I get around now? Local taxis just aren’t safe’, ‘This is going to put women at the mercy of unregulated local taxis’ and ‘This is not going to help tourism!’. I feel privileged that I drive in Cairo; yes the roads are crazy but I’m too stubborn to relinquish my independence. However, for lots of people in Cairo, Uber is a fundamental part of their lives – it’s how they get to work, go shopping, meet up with friends and feel safe doing so. Luckily it doesn’t seem that the ban is imminent. It will go to through further judicial proceedings and it will be a drawn out process so, for the time being,  it continues to operate as normal and that’s a huge relief for people who rely on the service for a safe taxi ride. It is also important for tourists to know they can get an Uber rather than rely on less regulated services.

Official Uber Statement

However, in saying that I woke this morning to a series of tweets about a lady in Cairo who had been sexually harassed by an Uber Driver. Uber Egypt replied swiftly and have asked for further details but unfortunately this isn’t the first time I’ve heard people having unpleasant experiences with Uber. I was going to say ‘I’ve been lucky’ that it hasn’t happened to me, but I think that’s the wrong phrase. Luck shouldn’t come into feeling safe or not being sexually harassed. The main issues we’ve had with Uber have been;

  • The driver who decided to reverse for several hundred meters down Suez Road because he missed the turn.
  • The driver who, after many near misses and almost driving over a roundabout, pulled over and after a few minutes of searching pulled out his glasses.
  • The driver who drove the wrong way down a dual carriage way because ‘it was better’!

So, in the light of this news, the reports from customers and my own experiences I thought I’d write a quick guide to ensure a safer Uber ride, whether you’re a visitor to Cairo or a resident.

Check the drivers rating– when I order my Uber I usually check the drivers rating. For me, if anyone with a rating less than a 4 accepts my fare I cancel because it suggests to me there’s been issues previously.

I don’t set my location precisely where I live – the pin for my pick up location isn’t directly outside my house. For my security I drop it close by, but nobody picking me up would be able to tell which house I came from.

Check the driver matches the photo on the app – if I’m getting in by myself I always check that the Driver is the person shown on the app. Once Greg and I got into a car that we assumed was our Uber. It was only after he’d driven for a few minutes and asked where we were going we realized we’d been complacent and got into a random car and we quickly got out!!

Check the driver is using the app – it sounds obvious but a lot of drivers don’t like using the app because it uses data. Quite often they’ll turn the app off and ask for directions. If it’s somewhere I know I usually don’t mind and I’ll direct them, but if it’s not a place your familiar with insist they use the app. If they refuse, get out!.

Check the condition of the car – Cairo traffic is notorious and so too is the quality of driving and the condition of the cars. I have had many online conversations with Uber when cars have arrived with no working seatbelts. This is something for your judgement but we tend not to get in a car without working seatbelts especially if it’s a trip using a main road. If you report this to Uber you will be refunded. I asked Uber if cars have to be fitted with seatbelts in Egypt but they wouldn’t give me a definitive answer simply saying that cars have to ‘comply with local laws’.

Continue to use your own GPS – if I am going somewhere unfamiliar I always have Google Maps on ( it works offline too) so I can track where I am.

Learn and use basic Arabic– a few key words will definitely help with navigation. I don’t speak very much Arabic but when I Uber I do! Ones to know shimal (left), ya – meen (right), ala tul (straight), hena (here), shukran (thanks), ma salama ( goodbye). It’s also good to learn Arabic numbers so you can recognize car number plates.

Think about your conversation – again this is personal, you may be a naturally chatty person but sometimes this friendliness can be misinterpreted. If you don’t want to talk a quick ‘hi’ and then putting in headphones is usually works. However, I’ve had lovely drivers who want to chat and develop their English skills! A lot of drivers have Uber as a second job and many of them are genuinely interested in your Cairo experience.

Have the right change– if you’re paying cash make sure you have money similar to the quote you were given before booking the ride. It saves the hassle of not having change. I know some people don’t like to tip but if a driver has driven well, looks after his car and is professional I always tip, not a huge amount just a gesture. For example is a fare is 85LE I’ll give 100LE or if there’s 4 people and it’s 25LE give 40LE. If you pay by card have small tip 5/10LE ready for a short ride and 20LE + for a longer drive.

Be dropped off away from your home – similarly to when I get picked up I’ll get dropped off close to where I live but not directly at the door.

Check your receipt – once, after a ride, the receipt was more than I’d expected. I looked at the timings and the ride had not been ended until 10 minutes after I’d actually been dropped off! I have no idea how this happened but I was refunded. Always check and only pay what is shown on the green screen. Tolls are included in the fare, you do not need to pay extra.

Don’t answer your phone – this may or may not be a coincidence but the nuisance calls I’ve had have often been after I’ve Ubered. My advice would be to answer and if the person constantly says ‘hello’ keep the call going but don’t respond. This costs the caller and they soon get sick of it. The longest I’ve had someone shout ‘hello’ down the phone for was 12 minutes. I just left the phone on whilst I gave a running commentary of the bechamel sauce I was making for dinner. They never called back………

Rate well – if a driver has been good rate them well. If they’ve been awful rate them badly. Eventually over time the good drivers will prevail ( I hope).

Report any issues with Uber – in my experience Uber is very good and responding to complaints and questions. You can do this via their website, app or using social media.

Uber complains form

This is by no means an exhaustive list and most of it is common sense,  if you have more to add please let me know. Personally I don’t think twice about using Uber  and I would always use Uber rather than a ‘normal taxi’ but there are so many scare stories and misinformation online I thought this practical advice might be useful. The vast majority of Uber drivers are kind, honest, hardworking people simply earning a living getting you to your destination safely. Please remember to report any incidents that do happen to Uber – by doing this you’re ensuring the safety of other customers.

Thanks for reading!

Andiamo, Heliopolis

Tucked away behind an unassuming garden gate on a busy road in Heliopolis, Andiamo is easily missed. Luckily Greg had been a couple of weeks ago and knew where to go or we’d have been wandering around for ages, something we seem to do quite often in Cairo!

Andiamo, Heliopolis

Stepping into Andiamo you feel like you’ve walked into someone’s back garden. The compact, cosy space, cleverly manages to accommodate a fully stocked bar, a handful of tables, TV and a pizza oven. It’s very cute!

Andiamo, Heliopolis
Andiamo, Heliopolis

There’s no chance of poor service here, it’s so small the staff only have to walk a few meters – in fact you can probably just call out your order! The food menu is simple; its pizza. There are several varieties to choose from, all are thin crust with crispy bases and topped with good quality, fresh ingredients. I think our food arrived after about 15 minutes cooked to order in the pizza oven. The drinks menu is more substantial, from soft drinks to beer and sangria, cocktails to spirits.

Andiamo, Heliopolis
Andiamo, Heliopolis

We ordered two pizzas to share, one with smoked ham and mushroom the other with merguez sausage. They were so delicious with generous toppings and a perfect ratio of tomato sauce to cheese, plenty for 2 hungry people. Washed down with a few Desperados, it made for a very relaxing Saturday afternoon.

Andiamo, Heliopolis
Andiamo, Heliopolis

If you like authentic pizza in a relaxing setting with good service Andiamo is the place to go. We both said how much it reminded us of the small pizza places we visited in Venice and Florence a few years ago. For me there is nothing better than a movie night with pjs and a chicken ranch pizza from Papa Johns, but, for a more refined pizza experience Andiamo is a must!

Andiamo, Heliopolis

We paid just over 900LE for 2 pizzas and 6 beers including taxes and service. When we arrived just after lunchtime it was fairly quiet but I would recommend you make a reservation for weekend evenings.